Team Leader Professional Service (m/f)

Description

The Team Leader Professional Service is responsible for advising our customers on FERNBACH Software and dealing with parameterisation. He/she instructs customers on software application, focussing on the implementation of our software to efficiently solve the problems in daily banking operations. Consulting services include the analysis of business issues and, on this basis, the development of practical software-based solutions.  

Moreover, the Team Leader Professional Service is responsible for organising software installation and implementation for our customers. As the first point of contact and representative for FERNBACH, it must be his/her aim to wind up our projects in accordance with the pre-defined schedules, targets and budgets.  The Team Leader Professional Service accompanies customers throughout the entire project, while co-ordinating personnel deployment, managing tasks, prioritising and monitoring deadlines to ensure project success. Due to in-depth knowledge, project competence and cooperativeness, he/she is able to quickly win the respect and trust of our customers.

Corporate Integration

The Team Leader Professional Service is assigned to the Professional Services Department and reports to the Branch Manager.

Area of Responsibility

He/she deals with customers’ projects at functional and organisational level and is responsible for the quality and scheduling of implementation. He/she ensures the flow of information and communication between customers and the project team. He/she is also entrusted with overall realistic project planning as well as achieving the overall project objectives and sub-objectives which he/she has defined.

Requirements

Language:

English (very good to good command in spoken and written English), German (very good), any additional foreign language would be an asset

Qualification:

University degree in Economics or a similar discipline

Experience:
  • at least 5 years’ professional experience in the banking industry or in financial consulting
  • project experience in a bank (business unit or IT) or
  • references showing project management experience
Specialization:

in-depth knowledge of at least one of the following topics:

  • IFRS, US GAAP – would be an asset
  • risk management (credit and market risk, liquidity risk)
  • legal reporting
  • Basel 2, Basel 3
  • ICAAP, EcoCap
  • lending processes, loan applications, lending back office
Skills:
  • very good banking and accounting skills
  • good IT skills, knowledge of SQL would be an asset
  • very good presentation skills
  • experience as a team leader/project manager
  • high willingness to travel abroad
  • proficient in methodology
  • distinct ability to grasp, analyse, evaluate and clearly document complex operations and processes
  • ability to deal with people, ability to deal confidently with managers and banking experts
  • high degree of self-initiative
  • very good organisational and planning skills

Tasks and Level of Authority

  • he/she is the first contact person for a customer’s banking department regarding all project and product issues
  • he/she is the head of his/her team and manages it independently
  • he/she creates or supports the functional documentation of the project
  • he/she analyses and specifies customer requests
  • he/she identifies/defines the customer requirements regarding possible follow-up orders/CR (cooperation with Sales/PL)
  • he/she requests resources and  is responsible for schedule and resource planning in projects
  • he/she draws up and co-ordinates the project plan including the services provided by the customer at internal and external level
  • he/she organises project implementation and defines the project environment (contacts, employees, premises, software and hardware)
  • he/she is responsible for the communication between customers and the project team
  • as far as projects are concerned, he/she has functional and disciplinary authority over the team members
  • he/she reports on project status and participates in decisions on project development
  • he/she monitors project progress (continuous variance analysis) and is responsible for project acceptance by customers
  • he/she ensures timely completion of project milestones
  • he/she is responsible for budget monitoring and change requests for projects
  • he/she plans, estimates and processes change requests
  • he/she constantly controls invoices, budgets, time reports and the planning of resources
  • he/she requests resources from other sectors
  • he/she monitors the achievement of project milestones and the correctness and completeness of invoicable services within the context of project management/partial project management tasks.  
  • he/she documents and eliminates all discrepancies, disturbing factors and problems at internal or external level (if necessary, escalation in the steering committee)