IT-Consultant (m/f)

Description

The IT-consultant is responsible for the parameterisation and implementation of the FERNBACH Software for our customers. He/she is also the first telephone contact for our customers concerning matters of software application.

He/she shows competence in dealing with all application queries which he/she follows through until an outcome is reached. He/she analyses requests, reproduces customers’ processing constellations and advises customers on the correct software application or refers them to the appropriate documentation. If necessary, he/she draws up workarounds and co-ordinates the adjustments needed with the Development Division. An integral part of the work involves classifying and prioritising customer requests correctly.

Moreover, the IT-Consultant advises our customers on how our software can help to efficiently deal with every day banking issues. Consulting services include the analysis of business issues and, on this basis, the development of practical software-based solutions. Due to in-depth knowledge, project competence and cooperativeness, he/she is able to quickly win the respect and trust of our customers.

Corporate Integration

The IT-Consultant is assigned to the Professional Services Department and reports to the relevant Head of Professional Service.

Area of Responsibility

The IT-Consultant is in charge of user support for FlexFinance applications as well as the customer services to be provided in line with the contractual terms and conditions. Moreover, he/she is partial project leader or project leader for customer projects and ensures high-quality and on-schedule implementation of projects.

Requirements

Language:

English (very good to good written and spoken), German fluent written and spoken

Qualification:

University degree in Economics, Computer Science or a similar discipline or several years of relevant professional experience

Experience:

At least 1-2 years’ professional experience in the banking industry or in financial consulting or
Experience in software development or
Experience in the IT section of a bank or
Experience in the financial section of a bank is an advantage but not a requirement

Specialisation:

Knowledge of finance and risk is an advantage

Skills:

Very good banking and accounting skills is an advantage
Good IT knowledge, ideally good command of SQL
High willingness to travel
Distinct ability to grasp, analyse, evaluate and clearly document complex operations and processes
Ability to deal with people openly, confident manner
High degree of self-initiative
Customer-oriented, a talent for customer services
Excellent analytical skills, innovative and solution-oriented mindset
Organised and independent working approach
Flexibility and capacity for teamwork

Task and Level of Authority

He/she assumes the tasks of a partial project leader/project leader
He/she requests resources in the context of project leader or partial project leader tasks
He/she is the first contact person for a customer’s banking and IT departments regarding all project and product issues
He/she creates or supports the functional documentation of the project
He/she analyses and specifies customer requests
He/she identifies/defines the customer requirements regarding possible follow-up orders/CR (cooperation with Sales/PL)
He/she ensures timely completion of project milestones
He/she closely cooperates with the customer project team
He/she is responsible for correct time recording for the tasks assigned and processed by the project leader
He/she checks if customer requests are contractual
He/she ensures that the contractual maintenance services are performed
He/she prioritises the requests
He/she is responsible for escalation management and potential contract breaches
He/she organises Second Level Support
He/she creates patches and workarounds
He/she organises on-site support teams

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Des projets réussis et des clients satisfaits

FERNBACH est un groupe de moyennes sociétés qui travaille à l'échelle mondiale dans le secteur du logiciel et des services conseils. Depuis 30 ans, FERNBACH remporte un succès considérable dans le domaine de la technologie financière. Une large base de clientèle, allant des établissements financiers internationaux à des banques privées régionales, fait confiance aux solutions FERNBACH.