The IT-consultant is responsible for the parameterisation and implementation of the FERNBACH Software for our customers. He/she is also the first telephone contact for our customers concerning matters of software application.
He/she shows competence in dealing with all application queries which he/she follows through until an outcome is reached. He/she analyses requests, reproduces customers’ processing constellations and advises customers on the correct software application or refers them to the appropriate documentation. If necessary, he/she draws up workarounds and co-ordinates the adjustments needed with the Development Division. An integral part of the work involves classifying and prioritising customer requests correctly.
Moreover, the IT-Consultant advises our customers on how our software can help to efficiently deal with every day banking issues. Consulting services include the analysis of business issues and, on this basis, the development of practical software-based solutions. Due to in-depth knowledge, project competence and cooperativeness, he/she is able to quickly win the respect and trust of our customers.
The IT-Consultant is assigned to the Professional Services Department and reports to the relevant Head of Professional Service.
Area of Responsibility
The IT-Consultant is in charge of user support for FlexFinance applications as well as the customer services to be provided in line with the contractual terms and conditions. Moreover, he/she is partial project leader or project leader for customer projects and ensures high-quality and on-schedule implementation of projects.