Consumer loans are still an important source of income for most banks. New players are causing the market to become increasingly tighter. Therefore it is now important to implement secure processes and make sound decisions in order to satisfy customers quickly and overcome the risks that the banks are facing.

The FERNBACH Lending Front-Office System covers the whole process ranging from the loan application, risk calculation, a multi-level approval process to the payout of a loan and transfer to back-office.

Thanks to a workflow integrated into the system, the process is interactive and is transferred directly in the system. Staff at branch offices can inform a customer of the decision on a loan is just a few minutes. Suggestions for upselling and for a customer's maximum credit level can be provided to staff by the system.

The average time for processing an entire loan, including the application, the approval process and the signature, is less than 25 minutes, while unit costs per application are low and process quality is high.

Lending products can be configured in the system and process models can be restructured. In the FERNBACH credit system, data are processed in modules, which enables bidirectional inclusion into SAP CML as well as the creation of interfaces to many core banking systems.

Thus a bank can quickly increase its income from lending operations without having to adapt its back-end system landscape. Our customers saved about 50% of process costs after the implementation of the FERNBACH credit system and could even improve quality and comply with legal requirements. A return on investment within 24 months is realistic.