FlexFinance provides a modern front-office system with omni-channel processes throughout all sales channels. In this way, a customer can check the lending conditions and finalise an agreement via any sales channel; either online, self-service, app, mobile device or in the conventional manner, at a branch office.
Since a bank has access to a customer’s status at any time, it can specifically support and target customers. If a customer wishes to switch to another sales channel, e.g. from online to a personal service at the branch office, all the data are available in the system, thus allowing banking staff to focus directly on advisory services.
Experience has shown that specific omni-channel processing of “grey-area” applications, which would be rejected in a regular online application process, can result in a successful conclusion.
FlexFinance covers the whole process ranging from the loan application, risk calculation and multi-level approval process.
Thanks to a workflow, the process is interactive and is transferred directly in the system. Staff at branch offices can inform a customer of the decision on a loan is just a few minutes. Suggestions for upselling and for a customer's maximum credit level can be provided to staff by the system.
The average time for processing an entire loan, including the application, the approval process and the signature, is less than 25 minutes, while unit costs per application are low and process quality is high.
Our experience in corporate financing has shown us that although every loan is different, the processing of lending operations has to conform to standardised processes and regulatory requirements. A business lending solution has to fulfil these somewhat contradictory demands effectively.
FlexFinance allows for a high degree of flexibility in the mapping of corporate financing and syndicated loans. The decision-making guidelines for credit committees are clear and transparent. Loans, collateral, syndicate members, individuals, institutions and companies are included in the scope of the workbench.